Articles and videos to help parents get the most from Famly.
Articles and videos to help nurseries get the most from Famly.
If we believe in one thing at Famly, it’s that every one of you should be able to have a simple, stress-free experience with your Famly platform.
We do things differently over here, with phone, chat, and email support available when you need it, and easy-to-understand support articles or videos when you don’t. We don’t just wait for problems to happen either. We make sure that we understand your priorities and work with you to build a platform that works the way you need it to.
Whatever you need help with, you can be sure we’ve got the answer. It’s what we do best.
Personal onboarding & setup
When you choose to go with Famly, you’re choosing a more personal way to get set up and running. Every new setting will receive personalised onboarding support, along with access to our full support centre of set-up articles and videos.
We’ll guide you through adding children and parents to the system, making that first invoice run, and even give you the tools you need to pass all that information down to your staffing team. The best part? Unlike most other software providers it won’t cost you an extra penny.
Claire Dancer, Manager, Kingwood Childcare & Pre-school
Popular Support Articles
Access, communication, invoicing, and more.
How to manage different roles and access.
How to change or reset your password.
How to delete a child from Famly.
Join a free webinars to learn about Famly.
How to keep track of who is in the nursery.
All about observations & learning journeys.
An introduction to Famly for parents.
We are here to help
This is Ruby and Rebecca, part of the team you’ll get to speak with over the phone and by message during your onboarding – and whenever else you need them.
Get in touch: