Customer Success

We provide unlimited support via phone, email and chat. We are always here to help.

Famly Help Centre


Articles and videos to help parents get the most from Famly.


Articles and videos to help nurseries get the most from Famly.

We are always here to help

Martin Petri

Customer Success UK

Rikke Holmbom

Customer Success DK

Beke Jeschkies

Customer Success DE

Frequently asked questions

You can try any module or combination of modules free for 30 days.

Just get in touch by filling out the form here, and we will help you get started.

Yes! Famly is 100% free for parents. The nursery pays a monthly fee which includes free access for all parents.

Famly works on smartphones, tablets, Apple computers and PCs. You can either download the app from the iOS AppStore, Google Play (for Android) or access it directly in the browser on your computer. All features are available on all devices.

At Famly we are focused on security in all that we do. We use state-of-the-art infrastructure and encryption. You can find more info on our policies in our security section.

We have worked with lots of daycares and nurseries to make sure that Famly fits the daily workflow of the staff and parents. You will save lots of time in your communication, follow-up and reporting. And you will also get happier, well-informed parents. Read more about Famly’s product features.

Yes, you can add as many nurseries as you like to one account. You will have one login, but access to all nurseries.

Famly Customer Success

We are dedicated to making sure that you get the most out of Famly. We help get you started and are always there to help you.

We aim to help our customers when & where it’s needed – in the app at your convenience, via e-mail or over the phone.

We tailor your onboarding process to your specific needs to ensure a successful long-term relationship.