Personal customer support via phone, email and chat
support@famly.co
(202) 571-8940
from our expert customer service team
- no matter what plan you’re on.
½ mil
users each month
94%
satisfaction rate
275
step-by-step guides
We take customer service seriously. Reach our trained support team in a few clicks, whenever you need them.
Personal onboarding
A free, personalized onboarding, and an expert customer service specialist who’ll take you through the platform.
In-app support
Message our customer service experts instantly in-app, and we’ll have your problems solved within a day.
Your time is precious, so don’t waste it struggling with a feature. Let us support you every step of the way.
Training Academy
Full access to our Training Academy with step-by-step video guides. From invoicing to adding meals, we're here to help.
Help Centre
Feel a little stuck? We've got hundreds of Help Centre articles with screenshots to break down every feature.
If parents understand the platform, it’s easier to boost partnerships. So we made a parent app and resources.
Step-by-step guides
Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.
Easy-to-navigate app
From changing an email address to sending payments, Famly is easy for all family members to navigate.
“The support is brilliant - instant! When you send a message you get a response straight away. With any feedback we have, or changes to the app, support are always really responsive.”
“The customer service is amazing, it has been easy to follow from start to set up and someone is always on hand to give you support and advice. This service continues once set up and launch is complete.”
Your opinion matters. Here’s why practitioners, owners and parents love our support system.
Get a 1-on-1 demo with a member of the Famly team. Ask any question, see any feature - all for free.
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