Get support instantly

Chat to our product specialists, get step-by-step guides, and share tips with fellow customers.

Or send us an e-mail at helpdesk@famly.co

Purple circle with bubbles of the pictures of Famly support staffPurple circle with bubbles of the pictures of Famly support staff
Purple outline of a hand making the OK sign

94%

satisfaction rate

Purple outline drawing of a book

207

how-to articles

Purple outline of a heart

1-on-1

support from our team

Help Centre

Step-by-step guides on every feature

Don’t waste time struggling with billing or schedules. Find answers instantly in 100s of in-depth, how-to articles.

Screenshot from the Help Center platform
Screenshot of a video player from the Famly Training Academy

Video guides

Extensive how-to videos

Follow along step by step with our training videos. From basic setup to training staff, take it at your own pace.

Ask the community

Advice from ECE educators

Overlapping portraits of two smiling people on orange background

ECE blog

Need inspiration on Reggio Emilia? Or parent engagement? Get detailed interviews and insights on our blog.

Go to our Early Childhood Blog
Stacked UI elements with views for Documents, presentations and Newsletter signup

Guides & templates

Whether it’s an activity planner or guides on child behaviour, get free, downloadable guides to boost your staff’s expertise.

See all guides & templates
UI of the Famly blog

Customer stories

Get inspired by the way other childcare centers are using billing, payments, and reports. All with actionable tips.

Get inspired by other customers
“Most definitely the best online help I have received”
Smiling cartoon face
Aileen
Early Years manager
“Couldn’t be happier. The support is outstanding”
Smiling cartoon face
Joanna
Early Years manager

1-on-1 support

Chat with a real person

Can’t find your question in the Help Center? Our product specialists are ready to solve every issue.

Message us instantly using Live Chat

Get a response within 4 hours

Phone lines open Mon-Fri 9am - 5pm ET

Blond lady smiling behind desktop screens and UI chat visible in frame

Need support right now?